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DocsSupportTroubleshooting

Troubleshooting

Fixes for the most common issues.

A message failed to send

RG AI shows the real error text from the provider, not a generic failure - read it, it usually says exactly what's wrong (invalid key, empty billing balance, rate limit).

"Free messages used for today"

You've hit the 3-message daily free-tier limit. Wait 24 hours, or connect your own API key in Settings for unlimited access.

A provider key won't verify

  • Double-check you copied the full key with no extra spaces
  • Confirm the key is for the right provider (a Google key won't verify as OpenAI, for example)
  • Some providers require a funded/paid account even for their cheapest models - RG AI will tell you if that's the issue

Getting signed out unexpectedly / bounced from Settings

If clicking into Settings or Chat briefly kicks you back to the sign-in page even though you're logged in, it's a known timing edge case that's actively being hardened - try again, it should load normally on retry.

Gujarati responses look wrong on the free model

The free built-in model isn't fluent enough in Gujarati yet and will say so plainly rather than guess. Ask in English or Hindi, or bring your own key to a more capable provider.

Tip: Most first-session issues are account-side (a provider key that isn't billing-enabled yet) rather than a bug in RG AI itself.

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